Experience
Cisco Systems, San Jose
California Oct 2012 – Apr 2015
Product Manager, Hosted Collaboration Services
·
Support key Partners (Verizon,
ATT, BT, SwissCom, etc…) -- understanding product needs and integration
requirements.
·
Drive Partner requirements into
cross-functional teams, manage & follow up to ensure customer needs are
being met.
·
Define generic customer &
market requirements, create product roadmaps; define product release
packaging and monitor development progress.
·
Agile Product Owner for HCS
Fulfillment (CUCDM interface to Call Manager and Contact Center, API and
Customer on-boarding product development)
Architect, Hosted Collaboration Services
·
Architect and designed tools and
new user interface for Cisco Cloud Hosted Collaboration Service.
·
Managed design implementation and
third party components for dynamic dialing plan model to manage and provision
Cisco Unified Call Manager.
Intrado, Longmont Colorado 2011
– Aug 2012
Director Network Engineering
·
Develop and support nationwide
voice and data networks for Intrado’s E911 product and services.
Provide voice (traditional & VoIP) and data life saving services to 1500
locations.
·
Meet with customers to discuss
service issues and ways to improve products and services.
·
Execute architectural evolution of
the network to reduce operational cost & enable increased speed to deploy
new products. Implement new technologies increasing network robustness
and survivability.
·
Built Cloud Computing environment
to host 3rd
party services.
·
Negotiate telecom and network
equipment purchasing contracts and track quarterly performance.
·
Manage network product life cycle,
maintaining network 5-9’s performance standards.
TW Telecom, Denver Colorado 2009
- 2011
VoIP Network Operations
·
Manage technical teams supporting
nationwide VoIP and data network
·
Support customer on-boarding &
service turn-up issues
·
Communicate with account teams to
ensure proper communication/escalation of issues occur.
·
Reduce operations cost / improve
network quality / shorten fault isolation time
·
Expand market segment coverage
with introduction of integrated VoIP & Data Products
Sonus Networks, Richardson
Texas2000 – 2009
EMEA Executive Program Director (Sonus Networks)
·
Senior account executive for $20M
multi-vendor integration project with Deutsche Telekom (Germany)
·
Managed engineering, development
and support staff of 30 vendors and contracted resources to certify and
deploy integrated VoIP telecommunication services
Vice President Network Services (Sonus Networks)
·
Senior executive over global
deployment programs in US, Europe and APAC.
·
Created specialized integration
teams in US and new facility in Bangalore India to support large scale
multi-vendor integrated network deployments.
·
Successfully supported deployment
for all major domestic customers including Qwest, AT&T, Level-3, Verizon,
and XO
·
Built large-scale network capacity
test lab to certify engineering guidelines for product components within
customer specific network configuration
Vice President Operations (TTI / Sonus Networks)
·
Restructured operation teams into
Technical Assistance Center; systems testing/quality assurance; customer
certification; and product support functions
·
Implemented management oversight,
KPI’s and quality controls improving customer satisfaction by 40%.
Legacy Telecom Corporation,
San Antonio Texas 1998 –2000
President (Telecom service provider):
Alcatel (DSC Communications),
Plano Texas 1995 – 1998
Director Product Management, Marketing & Software
Development
Nortel (Bell Northern
Research), Richardson Texas1983 - 1995
Senior Manager, Software Development and Customer
Support
Education
BA Mathematics, University of
Colorado 1983
Van Hammond Resume
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